CITIZEN'S CHARTER MANUAL

CY 2023

• Citizen's Charter - CY 2023
• Certificate of Compliance - CY 2023
• Harmonized Client Satisfaction Measurement (CSM) Report 2023 1st Edition

CY 2022

• Citizens Charter - CY 2022
• Certificate of Compliance
• Client Satisfaction Measurement
  • Client Satisfaction Measurement Form for NPS (Onsite Version)
  • Client Satisfaction Measurement Form for DOJ Proper Offices (Onsite Version)
  • Client Satisfaction Measurement (Online Version) Form

CY 2021

•  Part I  (Effective 31 August 2021)
•  Summary of Frontline and Non-Frontline Services
•  Part II
•  Summary of Frontline and Non-Frontline Services
•  Certificate of Compliance